FAQs

To obtain a more accurate measurement, we recommend that you go to a nearby jewelry store for measurement, or measured by the ring sizer.

For If you would like to measure your ring size immediately, print out our simple Ring Sizing Guide.

All the orders can be cancelled within 24 hours for free. All the ring are made to order and 100% hand-made, so once the production begins, we will charge $50 / ring for cancellations before shipment.

Because all of rings are handmade to orders, usually it takes about 10-14 days to make (not include weekend) and 5-7 business days for arrival. 

Rush Order:We offer rush order service, it will take10-14 days arrived to you.

Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures or other causes.

At FYM Jewelry design, we are committed to satisfying our customers, you could refer here:

We offer a one year warranty for any production-related defects. This does NOT cover damages caused by improper use, care, or storage of the jewelry, unauthorized modifications, or normal wear and tear.

No, We recommend that you go to a nearby professional jewelry store for resizing, please note that resizing your ring through a third party jeweler will void our manufacturer warranty and the potential for replacement (should a defect develop due to their work).

Yes, we will support you design your dream jewelry from scratch,you could contact us by service@fymjewelrydesign.com.