Our utmost priority is your satisfaction with your purchase. However, if for any reason you are not satisfied, we are happy to assist you with a return or refund.

Overview

Our refund and return policy lasts for 30 days from the day you received your item(s). If 30 days have passed, we cannot offer you a refund or exchange.

To be eligible for a return, the item must be unused and in the same condition you received it, including the original packaging.

There are certain items that are not eligible for a refund, including:

  • Items that are customized to your requirements
  • Items with engraving
  • Items damaged due to improper use
  • Items lost due to incomplete delivery addresses

Returns & Refunds

Please note all items are made to order, so returns and refunds for items without quality problems will incur a 35% restocking fee.


Please follow these terms when refunding:

  • Please contact us at [service@fymjewelrydesign.com] before requesting a return or refund.
  • We reserve the right to disqualify you from returns or exchanges if the subsequent item(s) are the same as a previous order.
  • Our policy does not cover damage resulting from unique, accidental, or random damage that is the result of your use or wear and tear of a product.
  • Customized items such as ring sizes over 9US or under 3US, changing the main stone, changing side stones, changing the style of the band, and engraving on the ring are non-refundable. Customized item exchanges will incur a 35% restocking fee.
  • Items sent as replacements or exchanges are not refundable.
  • All returns and exchanges are governed by the provisions of the Consumer Protection (Fair Trading) Act of the U.S.

Once we receive and inspect your returned item, we will send you an email notifying you of the approval or rejection of your refund. If approved, the refund will be applied to your original method of payment.

Late or Missing Refunds

PayPal refunds may take up to 48 hours to process and appear in your account.
Credit card refunds will take between 7-14 business days to appear in your account. If you haven't received your refund, please check your Paypal account or bank account and contact your credit card company and bank. If you still haven't received your refund, please contact us at [service@fymjewelrydesign.com]. 

Exchanges

If you would like to exchange an item for personal reasons, please note the following rules:

  • If the value of the exchanged item(s) is higher than the original item(s), you will need to pay the difference in price.
  • If the value of the exchanged item(s) is less than the value of the original item(s), there will be no refund.

Cancellation Policy

We aim to make your order just the way you want it. Please check your confirmation email after placing your order to ensure that all information is correct. If you notice an error, please contact us immediately.

Items will be sent into production 48 hours after we receive payment. Therefore, any cancellations made after 48 hours will incur a $50 material and processing fee. 

Shipping Returns

To return your product, please contact us at [service@fymjewelrydesign.com] for our address. You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you are returning an item from outside the United States, the cost of the original shipping will be deducted from your refund.

Please use a trackable shipping service when returning an item, as we do not process returns without a tracking number.

Based on 28 reviews
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Oval cut Lab Alexandrite | Diamond Engagement Ring Bridal Set

Never received

Never even got my ring 😔

The ring is stunning, surpassing expectations set by pictures. I was not sure about the quality ring when placing the order, but after reading other reviews where people expressed sheer delight with their purchases, I decided to give it a try. I am absolutely thrilled with my decision.

Natural Green Moss Agate pear cut cluster Engagement Ring

It’s perfectly made and really beautiful and shiny.

Chose the Genuine Diamond Version

..and I just LOVE it! It's beautiful! They took the time to get precise measurements so it would fit on my engagement ring, and whe I got it, it fit like they came together! They did a beautiful job! Excellent communication & customer service. I HIGHLY recommend them ! You will be very pleased!

Even more beautiful than pictured

Very beautiful and worth the wait.

The ring was perfect was super beautiful and shipping didn’t take long at all

Absolutely a dream

This ring is so perfect in every way. I love the unique band and the small diamonds on the sides just make it over the top. It sparkles beautifully and I am 100% in love with it.

It took a little bit of time to get the ring but it came out better than we thought,very close to what is pictured in the photos

It’s a beautiful ring. Happy with the service.

Looks great

Ring looks great and came in a very nice box. It looks exactly like what you see

The ring is absolutely beautiful!

Would by from again

A+. Everything as described and expected. Would by from again.

Highly recommend

My now fiancee, wanted something floral, something dainty, cute, but just the right balance of sparkly. The look in her eyes when I put the ring on her finger is a sight I hope to see again, nothing in this world can bring me near tears as much as my engagement day with this ring. The ring, is beautiful, sparkling under the slightest amount of light. Ashlyn was awesome from day 1. Highly recommend.

Pictures do not do the ring any justice! The ring is beyond what I expected.

S
Oval Cut Natural Green Moss Agate Cluster Engagement Ring
Shane

I ordered my ring in white gold and it came yellow gold. I tried to call the company and the number did not work.

Recommend

It's absolutely perfect! Everything about it is exactly how I asked! We're thrilled!

Absolutely love

Even more beautiful than we anticipated! And it came quicker than expected.

J
1 Carat Vintage Marquise cut Moissanite Cluster Engagement Ring Bridal Set
Julia
Perfect ring

Absolutely in love! The quality is amazing I got a custom order and couldn’t be happier they did such a great job and it turned out exactly how I wanted if you are thinking about purchasing this ring DO IT 🥰

Outstanding product

I had four week to plan a wedding, including shopping and getting rings. This shop went above and beyond for me. I had my rings in plenty of time and they look STUNNING. I couldn’t be happier with every aspect of this purchase.

Just as beautiful in person as it is in the photos!

Beautiful ring!

They were absolutely amazing very cooperative in all of my customizations and dealing with my excitement and messages. The ring is absolutely beautiful and very well made and they rushed the order so I could get it for my trip worth the extra pay.

Highly recommend!

The ring is absolutely gorgeous. Really it’s the ring of my dreams and I couldn’t love it more. Communication with the seller was very smooth and quick. Getting to pick the stone was exciting and I really couldn’t be happier. Highly recommend!